Retirement fund manager EPFO has tweeted about its grievance redressal system saying that subscribers can register their grievance at a dedicated website – epfigms.gov.in and also track the status of their complaint on the website. In 2017, EPFO had reduced the stipulated period for settlement of various claims such as PF withdrawal, pension and insurance to 10 days from 20 days. The body had launched the online claim settlement facility on May 1, 2017. It has also planned to eventually settle claims of all Aadhaar and bank account seeded EPF accounts within three hours of receipt of an application.
As part of provisions launched in 2017, EPFO had said that the timeline in case of claim settlements is 10 days and 15 days in case of grievance redressal management. These are part of new provisions in the EPFO’s Citizens Charter 2017 launched in Bangalore by Labour Minister Bandaru Dattatreya.
It said the Charter is an attempt to bring transparency and accountability on the part of EPFO and make service delivery system and grievance redressal mechanism more efficient.
To address grievances the body also has an e-court Management System, an electronic case management system, created as a step towards paperless court system wherein court procedure of EPF & MP Act, 1952 and EPFAT (tribunal) will take place in a digital environment.
Further, in order to facilitate easy access to the tribunal, automated messages will be sent to the litigants on their registered mobile numbers on the status of their cases. Stakeholders can also track the individual cases online, it said.However EPFO has cautioned that user’s grievances will only be entertained if the member’s Universal Portable Account Number (UAN) is given along with the complaint.